The TLO administers certain public access functions required by the Tax Code and is responsible for reviewing and responding to complaints that do not involve matters that may be protested under Section 41.41 of the Tax Code.

The TLO receives, compiles, and forwards complaints, comments, and suggestions concerning ARB matters to the Comptroller’s office; along with delivering ARB applications received and providing clerical assistance to the local administrative district judge as part of the ARB selection process.

The TLO reports to the Board on the status of all complaints filed with the Board at each meeting.

If a property owner wishes to address the Board, but does not speak English or Spanish and cannot bring their own interpreter, please notify the TLO in writing at least seven (7) days prior to the meeting. Arrangements will be made for an interpreter. If you have some handicap or disability that may prevent you from speaking to the Board, please notify the TLO in writing at least seven (7) days prior to the meeting. If you are unable to notify the TLO within seven days the District will attempt to make appropriate arrangements.

The results of these surveys are compiled and carefully reviewed and presented to the Board of Directors at each monthly meeting. The Texas Comptroller of Public Accounts Appraisal Review Board survey is also forwarded to the Comptroller's office. This information is a matter of public record. WCAD consistently has very high ratings in all categories.

The Board cannot, by law, be involved in setting appraisal values. That is the job of the WCAD staff who derive property values based on actual sales following nationwide appraisal standards.

The steps used for a disagreement are as follows:

1. Informal discussion with the WCAD staff
   
   
2. Formal protest hearing with the Appraisal Review Board
   
   
3. An appeal to an independent arbitrator appointed by the Texas Comptroller
   
   
4. An appeal to a State District Court

The tax rates are set by the taxing entities governing bodies. The WCAD does not set rates nor does it collect taxes. Taxes are collected by the Williamson County Tax Assessor/Collector's office and others not involved in the appraisal process.